Question 1

Can I bring my own wig for styling?

Accepted Answer

Yes. You can bring your own wig for selected services, including styling and customization.

Question 2

Do you customize wigs?

Accepted Answer

Yes. Depending on the wig, customization can include adjustments and styling to create a more natural, personalized finish.

Question 3

Can you install my wig?

Accepted Answer

Yes. Our wig services can include professional installation for a secure and polished look.

Question 4

Can you wash and revive an old wig?

Accepted Answer

Yes, depending on its condition. We can assess your wig and recommend suitable restoration, washing, treatment, or styling services.

Question 5

How do I choose the right wig?

Accepted Answer

Our team can help you select a wig based on your preferred style, length, texture, colour, and desired level of maintenance.

Question 6

Do you offer nail art?

Accepted Answer

Yes. You can request customized nail art and designs. More detailed designs may require additional time.

Question 7

Can I get a manicure and pedicure during the same visit?

Accepted Answer

Yes. You can combine services where scheduling allows. We recommend booking in advance so enough time can be reserved.

Question 8

Do you offer gel or long-lasting nail finishes?

Accepted Answer

Yes, selected long-lasting nail finishes are available. Our nail professionals can recommend the most suitable option for your nails.

Question 9

Can I come with existing polish or extensions?

Accepted Answer

Yes, but removal may be required before your new service. Please mention this when booking so the appropriate time can be allocated.

Question 10

What does a pedicure include?

Accepted Answer

A pedicure typically includes nail grooming, shaping, cuticle care, exfoliation, and finishing. Specific treatments may vary depending on the pedicure package selected.

Question 11

Can I book a pedicure without getting my nails done?

Accepted Answer

Absolutely. You can book a pedicure as a standalone service.

Question 12

How often should I get a pedicure?

Accepted Answer

This depends on your personal preference and foot-care needs. Many clients choose to schedule regular appointments to maintain well-groomed feet.

Question 13

Do you have a café at the salon?

Accepted Answer

Yes. Our café offers a selection of comforting meals, snacks, and refreshments, making it easy to enjoy something delicious while spending time with us.

Question 14

What food do you serve?

Accepted Answer

Our menu features delicious meal combinations including noodles, spaghetti, chickwizz, and other carefully prepared refreshments.

Question 15

Can I order food while having my beauty treatment?

Accepted Answer

Yes, where appropriate. Our team can guide you on the best time to order depending on the service you're receiving.

Question 16

Do I need to book a salon appointment to visit the café?

Accepted Answer

No. You can visit the café independently, subject to our opening hours and availability.

Question 17

Do you offer takeaway?

Accepted Answer

Yes, selected meals and items may be available for takeaway.

Question 18

Do you cater for small gatherings or special occasions?

Accepted Answer

Depending on the occasion and availability, we may be able to accommodate group dining or special requests. Contact our team in advance to discuss your requirements.

Question 19

What products do you sell?

Accepted Answer

We sell a wide range of beauty products, including hair products, skincare, cosmetics, hair accessories, and more.

Question 20

Do you sell styling tools?

Accepted Answer

We sell a wide range of styling tools including hot combs, professional hair curler, hair straightener and many more.

Question 21

Do you deliver?

Accepted Answer

Yes, we offer delivery. Delivery availability and fees depend on your location.

Question 22

How long does delivery take?

Accepted Answer

Delivery times vary depending on your location. We will provide an estimated delivery time when you place your order.

Question 23

How can I place an order?

Accepted Answer

Simply send us a message with the products you want, and we’ll confirm availability, price, and delivery details.

Question 24

What payment methods do you accept?

Accepted Answer

We accept bank/card transfer, no cash policy. Payment details will be provided once your order is confirmed.

Question 25

Can I return or exchange an item?

Accepted Answer

Our return/exchange policy depends on the product and its condition.

Question 26

Do you sell products for all skin and hair types?

Accepted Answer

We carry products for different skin and hair needs. If you're unsure what to choose, feel free to ask us for guidance.

Question 27

Do you offer discounts?

Accepted Answer

Yes we offer special discounts, promotions, and deals from time to time. Follow our page or contact us to stay updated.

Question 28

Can I order in wholesale?

Accepted Answer

Yes we welcome wholesale if you’re buying in bulk.

Question 29

Do you accept walk-ins?

Accepted Answer

Yes we do, you can come in get the product of your choice and leave.

Frequently Asked Questions