Question 1

Do I need to book an appointment in advance?

Accepted Answer

Yes. We recommend booking in advance to secure your preferred date and time. While walk-ins may be accommodated when availability permits, appointments receive priority.

Question 2

How do I book an appointment?

Accepted Answer

Book directly at https://booking.thevaleriebrand.co/ — select your preferred service, date, and available time. You can also book via our website or call us on 0806 894 2333.

Question 3

What should I do if I’m running late?

Accepted Answer

We understand that delays happen. Please contact us as soon as possible on 0806 894 2333 if you are running late. Arriving late may reduce your treatment time or require your appointment to be rescheduled.

Question 4

Do you offer consultations?

Accepted Answer

Absolutely. We offer consultations for selected services to understand your needs, preferences, and desired results before your treatment begins.

Question 5

Can I request a specific stylist or beauty professional?

Accepted Answer

Yes. You can request your preferred stylist or beauty professional when booking. Availability may vary, so we recommend booking early.

Question 6

What payment methods do you accept?

Accepted Answer

We accept bank/card transfer — no cash policy at the salon and online. Payment details and any applicable requirements will be provided during the booking or order confirmation.

Question 7

Do you sell professional beauty products?

Accepted Answer

Yes. We offer a carefully selected range of beauty and haircare products designed to help you maintain your results at home. Our team can also recommend products based on your individual needs.

Question 8

Can I purchase products without booking a service?

Accepted Answer

Yes. You can shop our available products without booking an appointment.

Question 9

Can I book multiple services during one visit?

Accepted Answer

Yes, where scheduling allows. If you'd like to combine several treatments, we recommend letting us know when booking so we can reserve enough time for your visit.

Question 10

How long will my appointment take?

Accepted Answer

Treatment times vary depending on the service and your individual needs. The estimated duration will be provided when you select your service.

Question 11

Can I bring someone with me to my appointment?

Accepted Answer

We recommend keeping accompanying guests to a minimum so we can maintain a calm, comfortable, and private environment for all our clients.

Question 12

What if I don't know which service is right for me?

Accepted Answer

That's completely fine. Our beauty professionals can help you choose the right service based on your preferences, current condition, and desired result.

Question 13

Do you accommodate special requests?

Accepted Answer

We always strive to personalize your experience. Please let us know about any specific preferences or requirements when making your booking so we can do our best to accommodate you.

Question 14

How can I contact the salon?

Accepted Answer

You can reach us on 0806 894 2333 or via the contact details on our website. Our team will be happy to assist with appointments, services, product enquiries, and other questions.

Question 15

Can I come with a hairstyle reference or inspiration photo?

Accepted Answer

Absolutely. You're welcome to bring a reference photo. Our stylist will assess your hair and discuss how we can achieve a similar look while making it suitable for you.

Question 16

Do you style natural hair?

Accepted Answer

Yes. We work with different hair textures and can recommend suitable styling options based on your hair's condition, length, and texture.

Question 17

Do I need to wash my hair before my appointment?

Accepted Answer

This depends on the service you've booked. Some services require freshly washed hair, while others may include preparation as part of the appointment. If you're unsure, our team on 0806 894 2333 can advise you before your visit.

Question 18

Can I go from dark hair to a lighter colour?

Accepted Answer

In many cases, yes, but the process depends on your current colour, hair history, and condition. Some transformations may require multiple sessions to achieve the desired result while maintaining healthy hair.

Question 19

Can I colour previously relaxed, treated, or chemically processed hair?

Accepted Answer

Possibly. Our team will assess the condition of your hair before proceeding. Hair health is always considered when recommending a colour service.

Question 20

Do you sell wigs?

Accepted Answer

Yes. We offer a selection of quality wigs and hair pieces for different styles and preferences.

Question 21

Can I bring my own wig for styling?

Accepted Answer

Yes. You can bring your own wig for selected services, including styling and customization.

Question 22

Do you customize wigs?

Accepted Answer

Yes. Depending on the wig, customization can include adjustments and styling to create a more natural, personalized finish.

Question 23

Can you install my wig?

Accepted Answer

Yes. Our wig services can include professional installation for a secure and polished look.

Question 24

Can you wash and revive an old wig?

Accepted Answer

Yes, depending on its condition. We can assess your wig and recommend suitable restoration, washing, treatment, or styling services.

Question 25

How do I choose the right wig?

Accepted Answer

Our team can help you select a wig based on your preferred style, length, texture, colour, and desired level of maintenance.

Question 26

Do you offer nail art?

Accepted Answer

Yes. You can request customized nail art and designs. More detailed designs may require additional time.

Question 27

Can I get a manicure and pedicure during the same visit?

Accepted Answer

Yes. You can combine services where scheduling allows. We recommend booking in advance so enough time can be reserved.

Question 28

Do you offer gel or long-lasting nail finishes?

Accepted Answer

Yes, selected long-lasting nail finishes are available. Our nail professionals can recommend the most suitable option for your nails.

Question 29

Can I come with existing polish or extensions?

Accepted Answer

Yes, but removal may be required before your new service. Please mention this when booking so the appropriate time can be allocated.

Question 30

What does a pedicure include?

Accepted Answer

A pedicure typically includes nail grooming, shaping, cuticle care, exfoliation, and finishing. Specific treatments may vary depending on the pedicure package selected.

Question 31

Can I book a pedicure without getting my nails done?

Accepted Answer

Absolutely. You can book a pedicure as a standalone service.

Question 32

How often should I get a pedicure?

Accepted Answer

This depends on your personal preference and foot-care needs. Many clients choose to schedule regular appointments to maintain well-groomed feet.

Question 33

Do you have a café at the salon?

Accepted Answer

Yes. Our café offers a selection of comforting meals, snacks, and refreshments, making it easy to enjoy something delicious while spending time with us.

Question 34

What food do you serve?

Accepted Answer

Our menu features delicious meal combinations including noodles, spaghetti, chickwizz, and other carefully prepared refreshments.

Question 35

Can I order food while having my beauty treatment?

Accepted Answer

Yes, where appropriate. Our team can guide you on the best time to order depending on the service you're receiving.

Question 36

Do I need to book a salon appointment to visit the café?

Accepted Answer

No. You can visit the café independently, subject to our opening hours and availability.

Question 37

Do you offer takeaway?

Accepted Answer

Yes, selected meals and items may be available for takeaway.

Question 38

Do you cater for small gatherings or special occasions?

Accepted Answer

Depending on the occasion and availability, we may be able to accommodate group dining or special requests. Contact our team on 0806 894 2333 in advance to discuss your requirements.

Question 39

What products do you sell?

Accepted Answer

We sell a wide range of beauty products, including hair products, skincare, cosmetics, hair accessories, and more.

Question 40

Do you sell styling tools?

Accepted Answer

We sell a wide range of styling tools including hot combs, professional hair curler, hair straightener and many more.

Question 41

Do you deliver?

Accepted Answer

Yes, we offer delivery. Delivery availability and fees depend on your location.

Question 42

How long does delivery take?

Accepted Answer

Delivery times vary depending on your location. We will provide an estimated delivery time when you place your order.

Question 43

How can I place an order?

Accepted Answer

Simply send us a message with the products you want, and we’ll confirm availability, price, and delivery details.

Question 44

Can I return or exchange an item?

Accepted Answer

Our return/exchange policy depends on the product and its condition. Due to hygiene, we accept returns only if product is unused, unopened, in original packaging and reported within 48 hours of delivery. Contact us on 0806 894 2333 with order number and photos.

Question 45

Do you sell products for all skin and hair types?

Accepted Answer

We carry products for different skin and hair needs. If you're unsure what to choose, feel free to ask us for guidance.

Question 46

Do you offer discounts?

Accepted Answer

Yes we offer special discounts, promotions, and deals from time to time. Follow our page or contact us on 0806 894 2333 to stay updated.

Question 47

Can I order in wholesale?

Accepted Answer

Yes we welcome wholesale if you’re buying in bulk. Contact us on 0806 894 2333 for bulk pricing.

Question 48

Do you accept walk-ins?

Accepted Answer

Yes we do, you can come in get the product of your choice and leave. For salon services, walk-ins may be accommodated when availability permits, but appointments receive priority — call 0806 894 2333 to check.

Question 49

Can I reschedule or cancel a visit?

Accepted Answer

Yes, we allow rescheduling and cancellations. We understand that things come up and you may not be able to make your scheduled appointment. To help us serve all clients effectively: All rescheduling or cancellations must be communicated to the salon at least 24 to 48 hours before your appointment time on 0806 894 2333 or https://booking.thevaleriebrand.co/. This helps us avoid disruption to other bookings. Please note: Late rescheduling or cancellation made less than 24 hours before your appointment will attract a fee.

Frequently Asked Questions