Terms of Service

Veebeez Beauty House, 18b Fola Osibo Rd, Lekki Phase I, Lekki 106104, Lagos. Contact: info@thevaleriebrand.co · 0806 894 2333.

We offer: hair installations (sew-in, frontal/closure), braids (knotless, stitch, boho), custom wigs & coloring, manicure/pedicure, lash extensions, maintenance & care, retail beauty products, café refreshments, and academy training. Service scope, price and duration are confirmed at booking.

1. 3.1

   Consultation: We recommend an in-person or WhatsApp consultation for colour matching and look planning (see FAQs).

2. 3.2

   Your own wig: Allowed for selected wig services. Please disclose fibre type and prior treatment.

3. 3.3

   Timing: Time allocated is service-specific. Arriving more than 15 minutes late may require rescheduling to protect the next client.

4. 3.4

   Health and safety: We may refuse or reschedule a service if scalp or health conditions pose a risk. We will advise alternatives.

1. 4.1

   Pricing: Prices are in Naira, confirmed at booking, and may change until deposit or payment is made.

2. 4.2

   No-cash policy: Bank or card transfer only. Proof of transfer may be required before service.

3. 4.3

   Deposits: Where requested, deposits are non-refundable but may be moved once if you reschedule more than 48 hours ahead.

4. 4.4

   Academy fees: Payable per the enrolment invoice. Instalments, if offered, must be cleared before certification.

1. 5.1

   Notice: Notify us at least 24–48 hours before your appointment via phone or WhatsApp.

2. 5.2

   Late changes and no-shows: Rescheduling or cancelling with less than 24 hours notice, or not showing up, may attract a fee of up to 50% of service value.

3. 5.3

   Illness or emergency: Handled case by case, with evidence.

4. 5.4

   Adjustment window: Complimentary 7-day adjustment window after installs. Contact us within 7 days for minor refinements.

1. 6.1

   Range: Hair products, skincare, cosmetics, accessories and tools (hot combs, curlers, straighteners). Availability and price are confirmed on WhatsApp or DM.

2. 6.2

   Delivery: Available within Lagos and nationwide via third-party riders. Fees depend on location and are quoted at order confirmation. Estimated delivery time is shared at checkout.

3. 6.3

   Wholesale: Welcome. Contact us for bulk pricing.

4. 6.4

   Returns and exchanges: Due to hygiene, we accept returns only if the product is unused, unopened, in original packaging and reported within 48 hours of delivery. Electrical tools carry manufacturer warranty only, and warranty does not cover misuse. Contact info@thevaleriebrand.co with your order number and photos.

5. 6.5

   Walk-ins: Welcome for retail purchases at the salon during opening hours.

Our café at the salon serves noodles, spaghetti, chickwizz and other refreshments. You may visit the café independently without a salon appointment (subject to opening hours and seating). You may order while receiving beauty treatments where appropriate, and staff will advise on the best timing. Selected items are available for takeaway. Group dining and special occasions are by prior arrangement.

1. 8.1

   Disclosure: Tell us about allergies, sensitivities, recent chemical treatments, or scalp conditions before service.

2. 8.2

   Existing polish or extensions: These may need removal. Please disclose at booking so time is allocated.

3. 8.3

   Aftercare: Follow the aftercare we provide (for example wig and extension care, pedicure hydration) to prolong results. Misuse voids the complimentary adjustment.

4. 8.4

   Conduct: Treat staff and other guests respectfully. We may suspend service for abusive behaviour.

All Veebeez branding, photos, reels, academy materials, and site content are owned by Veebeez or licensed. You may not copy, reproduce or train AI models on our content without written consent. Tagging @veebeezofficial with your result photos grants us a non-exclusive licence to repost with credit unless you opt out.

If you leave a review or tag us, ensure it is truthful and lawful. We may moderate reviews that contain hate, spam or personal data. Testimonials on site are from real clients (initials shown) with consent.

We exercise professional care. To the extent permitted by Nigerian law, we are not liable for indirect or consequential loss, or for results where aftercare or disclosure was not followed. Nothing limits liability for death or personal injury caused by negligence, or for fraud. If you are dissatisfied, your exclusive remedy is our 7-day adjustment or re-service offer.

Special discounts, promotions and deals may be offered from time to time, subject to stated terms and expiry. Follow our Instagram or contact us for current offers. Only one promotion per booking unless stated.

Veebeez Academy courses (for example Weave & Closure Installation Masterclass, Wig Making & Customization) are described with duration and level on our academy section. Online courses are offered on the Veebeez Academy site. Completion requires attendance and assessment, and certification is issued upon meeting criteria. Course fees do not include accommodation unless stated.

We may update these Terms to reflect operational or legal changes, and continued use after an update constitutes acceptance. These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes are first addressed by good-faith negotiation via info@thevaleriebrand.co, and failing that, by the courts of Lagos State.